Requesting returns and refund

PRODUCTS

You can cancel your order within two weeks. You can return new, undamaged items from a cancelled order within 2 weeks after they have been delivered to you.

For any enquiries, please feel free to contact us via our contact us page at anytime. We make every effort to serve your needs to ensure that you have an outstanding experience with Buy1GIVE1 (B1G1).

When contacting us please inform us your full name, the product(s) you purchased and the transaction date.

MEMBER SERVICES 

Our website features comprehensive information to help you understand how B1G1 works. You can take a close look at our FAQ page and other information on this site in order to have a good idea about our services and tools available for members. Click here to view all member types and privileges.

For any enquiries, please feel free to contact us via our contact us page at anytime. We make every effort to serve your needs to ensure that you have an outstanding experience with Buy1GIVE1.

All our initiatives are covered by a 14-day money-back guarantee. You can request a refund in writing by fax or via our contact us page.

Contributions

Our website features comprehensive information to help you understand how B1G1 Giving works. You can explore more on our FAQ page or contact us to find out more.

You can cancel any contributions you made on this site within two weeks of the transaction date.

We reserve the right to deduct credit card processing costs. Alternatively, you can change the nominated cause for the contribution and you can transfer the full amount you paid to the cause you select.

Feel free to contact us via our contact us page at anytime prior to or after making contributions.

When contacting us please inform us your full name, the contribution details (if you have it) and the date of transaction.

Buy1GIVE1 reserves the right to change the terms, conditions, and notices under which this policy is written. No prior notice may be given.

Last updated on the 30th June 2010

Buy1GIVE1 and B1G1 Giving